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Employee Records of Service in Zimbabwe

An employee whose services have been terminated for whatever reason in Zimbabwe may request from his or her employer a Record of Service. Generally, all Collective Bargaining Agreements (CBA) establishing a National Employment Council (NEC) in Zimbabwe will have a statutory provision dealing with a Record of Service which specifies the employees’ period of service and occupation in which he or she was employed. 

It is important to note that a Record of Service is simply a document which sets out information by an employer that an employee resigned, was retrenched, dismissed or that the parties agreed to terminate the employer – employee relationship. 

A Record of Service in Zimbabwe is not a Reference Letter. It is merely a document which sets out the record of duration of the employment and the employees’ position or role during such time he or she was employed by the employer. In terms of section 125(4) of the Labour Act [Chapter 28:01] all employers have a statutory duty to keep records of service for a period of three (3) years after the employment ends. Furthermore, employees have a statutory duty to produce Records of Service on demand at any time during the 3-year period if such request has been made by: (a) a Labour Officer, (b) a Designated Agent and (c) the Labour Court.