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COMMERCIAL & CORPORATE LAW
Rights of Digital Financial Services Users in Zimbabwe
In terms of the Reserve Bank of Zimbabwe (“RBZ”) Financial Consumer Protection Standards providers of digital services in Zimbabwe have an obligation to ensure that the terms and conditions for the use of retail payment instruments are easily accessible and understood by the users.
Furthermore, prior to a customer choosing a product or service from a financial institution in Zimbabwe, customers have a right to receive accurate, clear and comprehensible, elaborate and updated information and advice on required products and services, in plain and simple language, to help them make informed decisions about whether to agree to a product or service and to guide them in their dealings with the financial institution.
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